Insights
How we build the things we build.
Engineering notes rather than announcements. Each of these is the reasoning behind a default we actually use — what we evaluate, what we reach for first, and what it costs to run once real traffic arrives.
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- Evaluation4 min read
Evaluating a voice agent before it goes live
The methodology, the metrics we score, and where the latency budget actually goes.
Read - Retrieval4 min read
RAG that cites: the architecture we default to
The actual pipeline — chunking, hybrid retrieval, reranking and span-level attribution — with the trade-offs named.
Read - Cost3 min read
What an AI feature costs to run
Token, inference and infrastructure maths, with a worked example you can put your own numbers into.
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Have a system that needs to survive production?
These are the defaults we bring to a project. If any of them is the argument you are currently having internally, we are happy to have it with you — including the parts where the honest answer is that you do not need us.
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